Privacy Policy

Last updated: 20 September 2026

1. Scope of this Policy

This Policy applies to personal data processed through our website, contact forms, WhatsApp enquiries, email, telephone, site assessments, quotations, project delivery, after-sales support and related business interactions.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address and contact details.
• Your location or installation address where needed for a site assessment or project.
• Information about your property, appliances, electricity usage, backup requirements and technical requirements.
• Messages, enquiries, quotations, invoices, payment records and project correspondence.
• Photographs, videos or technical information relating to an installation, where required for project delivery, support or with permission for portfolio use.
• Website information such as IP address, device type, browser, pages viewed, referral source, cookies and similar technical data.
• Any other information you voluntarily provide to us.

3. How We Collect Information

We collect information directly from you when you complete a form, contact us by phone, email or WhatsApp, request an assessment or quotation, engage us for a project, make a payment, or request support. We may also receive technical website data automatically through cookies, security tools, hosting systems and analytics or performance services.

4. Why We Use Your Personal Data

We may use personal information to:

• Respond to enquiries and provide customer support.
• Prepare quotations, technical assessments, designs and recommendations.
• Schedule and deliver installations, maintenance and repair services.
• Process payments, maintain transaction records and meet accounting obligations.
• Provide warranty, commissioning and after-sales support.
• Improve our website, products, services and customer experience.
• Protect our website, systems, staff, customers and business from fraud, misuse or security threats.
• Send service updates or marketing communications where permitted by law and, where required, with your consent.
• Comply with applicable legal, regulatory, tax and record-keeping obligations.

5. Lawful Bases for Processing

We process personal data only where we have an appropriate lawful basis under applicable Nigerian data-protection law. Depending on the circumstances, this may include your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests where those interests do not override your rights and freedoms.

6. Cookies and Website Technologies

Our website may use essential cookies required for security, functionality and site operation. We may also use optional analytics, performance or preference cookies. Where required, optional cookies should only be activated after an appropriate choice or consent. You can also control cookies through your browser settings, although disabling essential cookies may affect website functionality.

7. WhatsApp and Other Third-Party Services

When you contact us through WhatsApp or interact with another third-party platform linked from our website, that service may process your information under its own privacy terms. We recommend reviewing the privacy notice of any third-party service you use. We may also use trusted service providers for website hosting, email, security, analytics, payments, communications or technical support.

8. Sharing Your Personal Information

We do not sell your personal data. We may share information only where reasonably necessary with employees, installers, subcontractors, suppliers, professional advisers, payment or technology providers, regulators, law-enforcement authorities or other parties where required for project delivery, legal compliance, security or the protection of legitimate rights.

Where a third party processes information on our behalf, we expect appropriate confidentiality, security and data-protection safeguards.

9. International Data Transfers

Some technology or cloud service providers we use may process information outside Nigeria. Where personal data is transferred internationally, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data-protection requirements and supported by an appropriate legal basis or safeguard.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including project delivery, warranty support, accounting, tax, legal, dispute-resolution and regulatory requirements. Retention periods may vary depending on the type of information and our relationship with you.

11. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, alteration, disclosure or misuse. However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal data is used.
• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data in appropriate circumstances.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Request portability of eligible personal data.
• Object to certain direct marketing.
• Raise a complaint with the Nigeria Data Protection Commission where you believe your data-protection rights have been infringed.

We may need to verify your identity before responding to a rights request.

13. Marketing Communications

Where we send promotional messages, you may ask us to stop at any time. Service-related communications concerning an active quotation, installation, warranty matter or customer-support request are not treated as promotional messages.

14. Children’s Privacy

Our website and services are not directed at children. We do not knowingly seek to collect personal data from children without an appropriate lawful basis and, where required, the involvement of a parent or guardian.

15. Portfolio Photographs and Project Media

We may photograph completed installations for technical records. We will avoid deliberately publishing personally identifying information about a customer without an appropriate basis. Where project photographs are used publicly in our portfolio or marketing, we aim to use them in a manner that respects customer privacy and any agreed confidentiality requirements.

16. Links to Other Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external services.

17. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal obligations. The latest version will be published on this page with the updated date.

18. Contact Us

For privacy questions, requests or complaints, contact:

Illamab Global Services Limited
Kano, Nigeria
Email: info@illamab.com
Phone/WhatsApp: +234 704 100 5200

You may also contact the Nigeria Data Protection Commission regarding data-protection concerns through its official channels.